Terms & Conditions

1. All returns must be pre-authorized by Customer Service. A RMA number needs to be generated for all returns.

2. Products must be returned in original packaging within five (5) days in new and re-sellable condition.

3. Products must be returned in original condition: no alterations, abuse, negligence, or accidents. And proper maintenance is a must.

4. All packaging materials, instruction manuals and parts must be returned. Any missing parts or damages will be deducted from your refund amount. We do not accept any return products that have any sustained damages.

5. 25% restocking fee will be applied.

6. If you have received your order for more than five(5) days and have used it, you will not be eligible to return it, get a refund or replace it.

7. In order to keep you completely satisfied and maintain our low prices, our shipping expenses are neither refundable nor reimbursed for any reason. This includes all freight charges: the first shipment and return. Freight expenses will be deducted from your refund.

 

 Return Process

Step 1: Send a return request email to info@bloompool.io within five (5) days of your order receipt. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.

Step 2: Once Customer Service has approved your request, you will be assigned an RMA number. Please print the RMA number on standard letter size paper and make two(2) copies. Please secure the paper on the outside of the box. Our warehouse will NOT accept a return item without a RMA number.

Step 3: Please send the item back to us as soon as possible.

Step 4: Once received at our facility, your return will be processed in three(3) to five (5) business days. Once your return is confirmed and inspected, please allow up to two (2) billing cycles for it to be credited to your account OR we will arrange an exchange according to conditions. Items returned in unacceptable condition will not be processed as refunds and can be shipped back to you. Please note: credits are processed for the original cost paid for the merchandise. Shipping and handling fees will not be refunded.

 

 

Cancelling your order

Cancellations must be made by email ONLY. Unshipped orders may be cancelled within one (1) business day. Unshipped orders are subject to a 6% cancellation fee.

Upon cancellation of shipped orders or refusal of delivery, the buyer is responsible for initial freight, return freight, and a 25% restocking fee to cover the time, labor, and materials invested in preparing the shipment

 

Chargeback Abuse Policy

Purchases will appear on your credit/debit card statement as “Bloom” or “Bloom Pool , llc”. You agree not to file a credit card or debit card chargeback with regard to any purchase and instead abide by the dispute resolution procedures outlined below. In the event that you breach this agreement and file a chargeback, upon a resolution in our favor of the chargeback by either the credit card issuing bank, the credit card processor or by VISA or MASTERCARD, you agree to reimburse us for any costs incurred in researching and responding to such chargeback, including without limitation, our actual costs paid to the credit card processor or our banks, other third parties, and the reasonable value of the time of our employees and owners spent on the matter, as determined in our discretion in good faith. You further agree that all dispute resolution procedures below will be deemed waived by you, and that these amounts will be added to the original amount of the order, and that this total amount will then be immediately due and payable. If your chargeback is upheld, you agree to pay all of the same costs, in addition to the original purchase price, but we will use the dispute resolution procedures below to confirm and collect such amounts.

 

In the event that a chargeback is placed or threatened on a purchase, we also reserve the right to report the incident for inclusion in chargeback abuser database(s) of our choosing and at our sole discretion. The information reported will include name, email address, order date, order amount, IP address, full address, and phone number. Being listed on such databases may make it more difficult or even impossible for you to use (any of) your credit card(s) on future purchases with us or other merchants. Chargeback abusers wishing to be removed from the database shall make payment to us for any outstanding amount owed to us + $50 for processing and handling by wire transfer or such other means as we may require.

 

Legal Notice

All notices from Bloom Pool , llc to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Bloom Pool , llc shall be made either by regular mail, sent to the address we provide on our Web site, or first class mail to our address at:

Delivery shall be deemed to have been made by You to Bloom Pool , llc five (5) days after the date sent.

Copyright Notice

All content appearing on this Web site is the property of:

Bloom Pool , llc

Copyright © 2016 Bloom Pool , llc. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2016 Bloom Pool , llc. All rights reserved.

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Bloom Pool , llc. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Bloom Pool , llc or any third party, except as expressly granted herein.

Terms of Use

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Bloom Pool , llc and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Bloom Pool , llc believes that customer conduct violates applicable law or is harmful to the interests of Bloom Pool , llc and its subsidiaries.

Privacy Policy

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Bloom Pool , llc and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Bloom Pool , llc believes that customer conduct violates applicable law or is harmful to the interests of Bloom Pool , llc and its subsidiaries.

Shipping and Delivery

At this time, Bloom Pool , llc ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Bloom Pool , llc ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

International

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Bloom Pool , llc is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Sales Tax

Bloom Pool , llc charges sales tax for merchandise ordered on this web site based on the applicable state sales tax rate and the location to which the order is being shipped.

Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Bloom Pool , llc makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Bloom Pool , llc SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Bloom Pool , llc BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

— OR Depending on State —

The information and content on this server is provided “as is” with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Bloom Pool , llc.

The references and descriptions of products or services within the Web site materials are provided “as is” without any warranty of any kind, either express or implied. Bloom Pool , llc is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information (“advertisers”), and not Bloom Pool , llc.

The inclusion of material on this server does not imply any endorsement by Bloom Pool , llc, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Bloom Pool , llc tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

Return Policy

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Bloom Pool , llc reserves the right to change its payment procedures at any time without prior notice to you.

Miscellaneous

VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Bloom Pool , llc and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Bloom Pool , llc shall apply and both parties shall consent to the jurisdiction of said State’s courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Bloom Pool , llc with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Bloom Pool , llc with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Bloom Pool , llc. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

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